Frequently Asked Questions:

Shipping

For detailed information about available shipping options, please view our Shipping and Delivery Page».

All Orders are treated as Gifts:

We ship all orders as if they are gifts, and do not include any invoice or pricing information alongside your chocolates. Our packing slip only lists the items that have been shipped as well as the order number and the sender's information.

International Shipping:

We are only able to ship internationally to Canada - Please call to order, and be prepared to provide phone and email contact information for your recipient to ensure successful delivery.

Schedule Shipments for Later:

You can select a future ship date for any order! Regardless of the date you place your order, you may easily schedule gifts weeks or even months in advance by clicking your preferred ship date on the calendar at checkout.

Please note that the SHIP DATE is when your order leaves our kitchen, and the actual shipping time will be determined by the ship method you select. Express Overnight shipping offers a guaranteed arrival date on the next day, but Standard shipping will arrive within the range of dates displayed at checkout, and cannot be guaranteed to arrive on a specific date.

Return Policy

We aim to ensure your complete satisfaction with your order! While we cannot accept physical returns of our perishable chocolates, we are happy to find a solution that may include a refund or a reshipment if you experience any issues. For detailed information about our guarantees as well as the limitations, please refer to our Return Policy Page»

Our Chocolates

Are your products Gluten Free?

No - We have a small kitchen, and all of our items are made on shared equipment. As a result, none of the items we produce can be considered gluten free regardless of whether or not they are made with ingredients that contain gluten.

We do not recommend sending any of our chocolates as a gift to someone who must strictly avoid gluten, as the allergen statement of every box will mention wheat as a potential cross-contaminant that is used in the same facility.

If you are shopping for yourself and do not need to avoid items produced on shared equipment, you may refer to the ingredients tab of any product page to determine whether a specific assortment contains wheat or barley malt extract.

Do you have Vegan options available?

We do have a handful of items made without any cream or any other animal products - most notably our solid dark chocolate items and our irresistible Fruit Squares. To find the full selection of vegan options, please search for VEGAN as a keyword»

How long will my Chocolates last?

All of our chocolates are made without any added preservatives, so they do have a somewhat limited shelf-life. The length of time that each collection is good for will depend on the ingredients and fillings. You may extend the shelf life by storing any of our items in the refrigerator, but for the best flavor we do recommend that you allow them to return to room temperature before serving.

• Our handmade truffles are our most perishable item, and should be stored refrigerated if you don't plan to enjoy them right away. To ensure the best quality, please store them no longer than 3 weeks.
• Items containing ganache are best enjoyed within 10 days when stored at room temperature, or they may be stored for up to 5 weeks in the refrigerator.
• Pralines and items made with nuts are best enjoyed within 6 weeks at room temperature.
• Caramels may be stored at room temperature for up to 8 weeks at room temperature.
• Solid Chocolate items and Sipping Chocolate are at their best quality within 6 months.
• Our Fruit Squares are sensitive to changes in humidity and temperature. To ensure their quality, they are best stored wrapped in plastic and refrigerated, and can last for up to 3 months.
• Our Toffee is shipped fully vacuum sealed to ensure freshness, and can be stored up to 2 months at room temperature. After opening, however, please enjoy within one week for the best quality and texture.

Please note that these storage guidelines already assume that an order may have spent up to a week of packaging or transit time before it arrives at your door, depending on the season. When considering whether or not to refrigerate your chocolates, you may begin counting from the date the package arrives, not the ship date.

Is the chocolate you use ethically sourced?

We work with primarily Valrhona chocolate as well as select single-origin chocolates and blends from República del Cacao and TCHO Chocolate. We buy from these companies not only for their impeccable quality and consistent flavor, but also because each of these certified B Corps is committed to sustainable farming and ethical business practices.

They maintain close relationships with the farmers and co-ops that grow our chocolate, pay fair and above market rates, and invest in the larger communities to ensure that their products are free from the exploitation that plagues much of the cacao industry.

Our Location

Can we visit your store / kitchen ?

We don't have a retail store at our production kitchen. We are happy to process orders for pickup directly from our facility, but you must call to order and schedule your pickup 2 days in advance so that we have time to prepare it.