Real people REALLY GOOD chocolates
Give us a call!
1.800.747.4808
Real people REALLY GOOD chocolates
Give us a call! 1. 800. 747. 4808

Shipping

– All gifts are shipped via UPS from our chocolatier kitchens in Philadelphia, PA.
– Customers may choose from Express Overnight (1 Day), Express Saver (1-2 Day) and Standard Shipping (1-8 Day).
– We generally prefer to ship on Monday, Tuesday and Wednesday, with limited options available on Thursdays—
• with Express Overnight and Express Saver Shipping, your order will ship on the exact SHIP DATE to ensure arrival in 1 or 2 days.
• with Standard Shipping, your order will arrive within 1-8 days of the selected SHIP DATE – Depending on weather and other shipping conditions, gifts shipped Standard may not leave our facility on the exact date specified to ensure they spend the least amount of time in transit.

Standard Shipping: $12.95

SHIP DATE
ARRIVAL
Monday - Thursday 1 - 8 days
Friday - Sunday No Shipping

PLEASE NOTE: Due to the perishable nature of our chocolates, Standard Shipping may not be available for all destinations year-round.
If average temperatures in Philadelphia or the destination begin to exceed 90° an Express ship method may be required at checkout.

Express Saver Shipping: $15.95-$17.95

SHIP DATE
ARRIVAL
Monday Wednesday*
Tuesday Thursday*
Wednesday Friday*
Thursday No Shipping*
Friday - Sunday No Shipping

* Orders shipping to PA, NJ, DE, MD, CT, Southern NY and Northern VA generally arrive next day with Express Saver Shipping
All orders placed with Express Saver Shipping are guaranteed to arrive within 2 business days.

Express Overnight Shipping: $27.95-$29.95

SHIP DATE
ARRIVAL
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday - Sunday No Shipping

Additional Information:

  • For deliveries to Alaska, Hawaii, and Puerto Rico, please add $22.00 to the standard shipping charge.
  • Please contact customer support at 800.747.4808 for Canada shipping inquiries.
  • Please note that shipping charges are per recipient address.
  • Please note UPS does not deliver to Post Office, military APO or FPO boxes.

Satisfaction Guaranteed

If you experience a problem with the quality of our chocolate, customer service, or delivery, please let us know and we'll do whatever it takes to make it right for you.

If the full contents of your order do not arrive in perfect condition on the day you requested, we are more than happy to replace damaged chocolate, refund a shipping charge or take any other measures necessary to ensure your complete satisfaction.

Customer service is extremely important to us. Our "policies" on resolving issues aren't very verbose because they're quite simple: We do what you'd like.

Our guarantee applies to every aspect of your John & Kira's experience. From navigating our website or speaking with our customer support staff up until you finish your last piece of chocolate -- if you aren't 100% satisfied with every aspect, please contact us. If you just have some general suggestions for improvement, give us a call and we'll gladly listen!

If you are encountering any difficulties at all, please email support@johnandkiras.com or call 1.800.747.4808 and we will begin resolving it immediately.